How to Manually Unsubscribe a Contact

When a contact reaches out over phone or email to ask to be unsubscribed, rather than clicking the link to do so within the system, you can manually unsubscribe them from their contact profile. Start from Audience & Contacts Step 1: Click Contacts to open a list of your contacts. Step 2: Type in the name or email of the desired […]

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How to Delete a Contact

Start from Audience & Contacts Step 1: Click Contacts to open a list of your contacts. Step 2: Type in the name or email of the desired contact in the search bar. Then click on the desired contact. A contact profile will open. On the upper right-hand side, there is a bin icon. When you hover […]

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How to Create Segments

From the main navigation bar, select Audience & Contacts then Segmentation. Step 1: On the right-hand side of your screen, click the create a new segmentation button in pink. Step 2: Type in a name for your segment   You will see your total segmentation audience highlighted in blue to the right side, and to the left […]

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