A brief note on hosting since hosting technology is changing so quickly, it will likely be out of date in a few months. Large, virtual cloud environments are generally not the best environments for email for a few reasons:

  • The IP address should be static so that your domain(s) & IP address(es) build a reputation together. Also, some more strict recipients ESPs may require whitelisting your IP address. Unfortunately, these should be IPv4.
  • The IP address and surrounding IP addresses should have a good reputation. This is rarely the case at large cloud environments due to their ease of use and lax monitoring (which is inviting to spammers).
  • Mail Transfer Agents should ideally be on real (non-virtual) machines, optimized for I/O.

We host Mailgun mostly on dedicated servers. We do use cloud servers for some of the infrastructure (where it makes sense), but for most of Mailgun we like large, robust, dedicated machines.

We use dedicated IP addresses in large subnets and we do background checks and extensive testing on our IP addresses. Because they are in large continuous blocks, they are less likely to be affected by other, external IP addresses. ESPs and blacklists occasionally block entire subnets if any of the IPs have questionable reputations. So even if your IP is clean, it might be blocked because of surrounding IPs. Larger subnets mitigate this risk.

We dream of a day when IP reputation does not matter and we can rely on domain reputation, but unfortunately we are not there yet.

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